Support Center

User and Management Portal (9)

• How-To: Call Forward your Main Number
• How-To: Update your Holiday/Business Closure Schedule
• How-To: Automated Attendants
• How-To: Activate MFA for User Portals
• How-To: System Admin Portal

Yealink Phones (5)

• LineOne - Yealink T54 User Guide Video - LineOne
• LineOne - Yealink T53 User Guide Video
• LineOne - Yealink Phone and Voicemail Quick Reference Guide
• LineOne - Yealink W73H Cordless Handset User Guide
• How-to connect your Yealink T53W or T54W phone to Wi-Fi

Mobile & PC Apps (3)

• ReachUC (Legacy App)

• How-To: ConnectUC First Time Login
• ConnectUC - Mobile & PC Phone App Knowledgebase
• How-To: Delay ringing to your Mobile app

Web Meeting (1)

• How To: Web Meeting / MeetingManager

Call Center (3)

• Call Center - Monitoring and Reports
• Call Center - Report Abbreviations and Definitions
• Call Center - Queue Analytics (Wallboard)

Faxing (1)

• How To: Instant Fax Portal

Miscellaneous (5)

• Cell Phone Carrier SPAM Explanation/Resolution
• LineOne Voice Assessment Test
• LineOne Branded Call Queues
• Music-On-Hold Options
• What is Spoofing?

Business SMS Messaging (Texting) (1)

• Business SMS Opt-In Process

VoIP Tips (2)

• SIP ALG Test
• Why SIP ALG should be turned off in your router.

Operator Consoles (1)

• LineOne - Dialplate Receptionist Console

Headsets (3)

• Resetting your Yealink Headset
• How to Update Yealink WH62/WH63 Headset Firmware
• How to Update Yealink BH71 Headset Firmware

Features (1)

• Active Call Hand-off