LineOne™ Support Center

How-To: Call Forward your Main Number

LineOne 101


This guide will walk you through how to forward your company’s main number to another destination—whether it’s an external number, another user, or an auto attendant.

🔐 Step 1: Log in to the Admin Portal

Visit https://portal.line.one

Portal Login

If you're unsure of your domain or password, contact LineOne Support.

👥 Step 2: Select Your Main Number

From the dashboard, click Users

Users

Find and select your Main Number

Main Number

📋 Step 3: Open Answering Rules

Click on the Answering Rules tab

Answering Rules

🔄 Step 4: Add or Edit the Call Forward Rule

If the Call Forward time frame exists, click Edit next to it:

Edit Rule

If not, click Add Rule:

Add Rule

Then choose Call Forward from the Time Frame dropdown:

Time Frame Dropdown

📲 Step 5: Set the Forwarding Destination

✅ Step 6: Save and Prioritize the Rule

Click Save, then drag the Call Forward rule to the top of your rules list and save again.

Drag and Save

🚫 Step 7: Disable Forwarding

To turn it off later, drag the Call Forward rule to the bottom and click Save.


Need Help?

📞 Dial 611 from your LineOne phone
📱 Call us at 337-417-9020
📧 Email: support@line.one
🌐 Visit: line.one/Support