LineOne - Yealink Phone and Voicemail Quick Reference Guide

📄 Download PDF:
~LineOne Quick Reference Guide (BASIC) - 051021.pdf

🖼️ T5 Button Layout Reference:

Legend:

Use this layout to identify specific button references mentioned throughout this guide.

☎️ Making a Call

1. Dial the number.

2. Press Send or lift the handset.

You can switch between handset and speakerphone using the speaker button.

🔁 Transferring a Call

1. Press Transfer (on-screen or fixed key).

2. Dial the extension or use a DSS button.

3. (Optional) Announce the call.

To cancel the transfer and resume the original call, press End, then Resume.

📩 Voicemail Transfer

1. Press Transfer.

2. Press To VM or 7.

3. Dial the extension or use a DSS button.

📦 Call Park

• To Park: Press the Park x button during a call and hang up.

• To Retrieve: Press the Park x button on another phone.

⏸ On Hold

1. Press Hold (on-screen or fixed key).

2. Press Resume to retrieve the call.

Held calls can only be resumed from the same phone.

📞 Call Pickup

1. When another phone rings, press Pickup or dial *35.

2. Press the blinking DSS button or dial the extension.

👥 Conference Calls

1. While on a call, press Conference.

2. Dial the next number and wait.

3. Press Conference again.

4. Repeat to add more participants.

If the party is unavailable, press Cancel, then Resume to return.

📚 Call History

• Access via the History button.

1. Navigate lists (All, Missed, Placed, Received).

2. Scroll to select.

3. Press Send to call.

To save a number, select Option > Add to Contact.

📇 Local Directory

• Access with the directory button.

1. Scroll through contacts.

2. Press Send to call.

🔁 Redial

• Press the redial button once to view call list.

• Press again to call the last number.

📣 Paging

Requires a pre-programmed button by LineOne Support.

📠 Email-to-Fax

1. Email to 10digitnumber@instant-fax.com (no dashes).

2. Attach the document.

Only attachments are faxed; subject/body are ignored.

📬 Voicemail Setup

Initial Setup

1. Press voicemail button or dial 5001.

2. Enter default password 159753, then #.

3. Follow prompts to set name, greeting, and password.

Sample greeting: "Hi, this is [Your Name]..."

Change Name or Password

1. Dial 5001.

2. Enter password + #.

3. Press 5 (Options), then:

   • 1 to change password

   • 2 to record name

Changing voicemail password also changes your portal password.

Change Greeting

1. Dial 5001.

2. Enter password + #.

3. Press 6 (Greetings), then:

   • 1 Record

   • 2 Review

   • 3 Select

📥 Checking Messages

• From your phone: Dial 5001

• From another extension: Dial 5000, enter extension + password

Forward a Message

1. Press 3, 1 after listening.

2. Record intro (optional) + #

3. Press 2 to confirm, enter recipient’s extension

4. Press 1 to edit, or 2 to send

Message Playback Options

• 1 Save

• 2 Replay

• 3 Forward

• 4 Delete

• 5 Skip

• 6 Reply (internal only)

• 7 Rewind 15s

• 8 Pause/Resume

• 9 Fast Forward 15s

🖥 Personal Admin Portal

Use for presence, rules, speed dial, recording, etc.

Only standard users have access. Dial 611 for support.

Login

• Go to: https://portal.line.one

• Login: extension@domain (provided by LineOne)

• Password: default 159753 or your voicemail password

Change Password

1. Click your name > Profile

2. Enter and confirm new password > Save

Updates both portal and voicemail password.

Portal Sections

• Messages: Listen/delete voicemail

• Contacts: View presence

• Answering Rules: Ring settings & forwarding

• Call History: View past calls

• Call Record: Listen/download recordings

Call Record requires activation by LineOne.

📍 206 Rue Louis XIV, Lafayette, LA 70508
☎ Dial 611 from your LineOne phone or call 337-417-9020
📧 support@line.one

⚠️ 911 Disclaimer
LineOne phones may not connect to 911. Always provide your physical location to emergency responders and have an alternate method available (e.g., cell phone).

LineOne is not liable for damages or risks from 911 call failures.

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