How-To: Program Buttons On Your Phone

All LineOne Advanced Users, Call Center Agents, and Call Center Supervisors can customize their phone buttons through the LineOne User Portal.

🔐 Logging In

Go to https://portal.line.one

• Username: YourExtension@YOURDOMAIN
• Password: Your LineOne portal password

If you're unsure of your login details, contact your local admin or LineOne Support.

⚙️ Accessing Button Builder

Once logged in, locate your phone at the bottom right of the portal. If you see a gear icon, click it to open Button Builder.

If you do not see the gear icon, contact LineOne Support—not all users have access to Button Builder.

🎛️ Programming Buttons

The left side shows an image of your phone, and the right side shows your current button assignments. Any button with a locked icon is managed by LineOne and cannot be changed.

Select a button from the phone image or list to begin editing. Common features include:

• User BLF – Monitor status and call another extension with one touch
• Speed Dial – Dial an external number or a system feature code
• Call Park – Set up by LineOne Support
• Line Appearance – Set up by LineOne Support
• DTMF – Send digits during a live call (e.g., conference PIN)
• Queue Toggle – Set up by LineOne Support
• Timeframe Toggle – Set up by LineOne Support

🔄 Example: Setting Up a BLF

After selecting BLF, type a name or extension into the field. The system will auto-suggest matches. Select the user and, if desired, customize the button label.

💾 Saving Changes

Click the arrow beside Save, then choose Save and resync. Your changes will appear on your phone after syncing completes (usually within a minute).