LineOne™ Support Center

How-To: Program Buttons On Your Phone

LineOne 101


All LineOne Advanced Users, Call Center Agents, and Call Center Supervisors can customize their phone buttons through the LineOne User Portal.

🔐 Logging In

Go to https://portal.line.one

If you're unsure of your login details, contact your local admin or LineOne Support.

Portal Login

⚙️ Accessing Button Builder

Once logged in, locate your phone at the bottom right of the portal. If you see a gear icon, click it to open Button Builder.

Button Builder Home

If you do not see the gear icon, contact LineOne Support—not all users have access to Button Builder.

🎛️ Programming Buttons

The left side shows an image of your phone, and the right side shows your current button assignments. Any button with a locked icon is managed by LineOne and cannot be changed.

Button Selection

Select a button from the phone image or list to begin editing. Common features include:

🔄 Example: Setting Up a BLF

BLF Step 1

After selecting BLF, type a name or extension into the field. The system will auto-suggest matches. Select the user and, if desired, customize the button label.

BLF Step 2

💾 Saving Changes

Click the arrow beside Save, then choose Save and resync. Your changes will appear on your phone after syncing completes (usually within a minute).

Save and Sync


Need Help?

📞 Dial 611 from your LineOne phone
📱 Call us at 337-417-9020
📧 Email: support@line.one
🌐 Visit: line.one/Support