How-To: Activate MFA for User Portals

🔐 How to Activate MFA for User Portals

Advanced User Portal

To activate Multi-Factor Authentication (MFA) for an Advanced User:

1. Log in to your Advanced User Portal.
2. Click your name in the top-right corner of the screen.
3. Select Profile from the dropdown menu.
   
4. Click Set Up Google Authenticator.
5.  Follow the on-screen prompts to scan the QR code and complete setup.

Note: Although the portal refers to Google Authenticator, you can use any TOTP-compatible authenticator app such as Microsoft Authenticator, Authy, Duo, or 1Password.

System Admin & Call Center Portals

MFA setup for System Admin and Call Center users includes an additional step:

1. Log in to your System Admin or Call Center Portal.
2. Click your name in the top-right corner.
3. Select My Account.
   
4. Click your name again in the top-right corner, then choose Profile.
   
5. Click Set Up Google Authenticator.
   
6. Follow the setup instructions to complete MFA.

📞 Need Help?

If you need assistance or would like to schedule an Admin Portal training session, our team is here to help:

• 📞 Dial 611 from your LineOne phone
• 📱 Call us at 337-417-9020
• 📧 Email us at support@line.one
• 🌐 Visit our Help Center: help.line.one